Terms of sale
These General Conditions of Sale govern the offer and sale of products and/or services on the website www.muayfarang.com (the “Site”).
DAM Srl – Viale Gandhi 3, 10051 Avigliana (TO) Italy – is the owner of the license (“Owner”) of the MUAYFARANG brand (http://www.muayfarang.com/brand-licensing/)
Acceptance of the general conditions of sale
1. The contract stipulated between the Owner and the Customer must be considered concluded with the acceptance, even partial, of the order by the Owner. Such acceptance is considered tacit, unless otherwise communicated in any manner to the Customer. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below.
2. If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his/her professional activity), once the online purchase procedure has been completed, he/she will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of articles 3 and 4 of Legislative Decree 185/1999 on distance selling.
3. Any right of the Customer to compensation for damages or indemnity is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance, even partial, of an order.
Purchase methods
4. The Customer can only purchase the products present in the electronic catalogue of muayfarang.com at the time of placing the order and viewable online at the address (URL) http://www.muayfarang.com/shop, as described in the relevant information sheets. It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics but may differ in color, size, accessory products shown in the figure. All information supporting the purchase is to be understood as simple generic information material, not referable to the real characteristics of a single product.
5. The correct receipt of the order is confirmed by the Owner by means of an e-mail response, sent to the e-mail address communicated by the Customer. This confirmation message will report the Date and Time of execution of the order and a ‘Customer Order Number’, to be used in any further communication with muayfarang.com. The message will repeat all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the methods described in this document.
6. In the event of non-acceptance of the order, the Owner guarantees timely communication to the Customer.
Returns and Refunds
These conditions govern the right of withdrawal for purchases made on the website muayfarang.com (the “Website”).
Pursuant to art. 64 et seq. of Legislative Decree no. 206/2005, if the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his/her professional activity, or does not make the purchase by indicating a VAT number in the order form), he/she has the right to withdraw from the purchase contract without any penalty, except as indicated in the following paragraphs.
To exercise this right, the Customer must send a registered letter with acknowledgement of receipt within 10 days from the date of receipt of the goods at the registered office of the Owner, or by telegram or fax always sent within the aforementioned term of 10 days and followed by a confirmation by registered letter with acknowledgement of receipt, sent strictly within the following 48 hours.
Once the aforementioned withdrawal notice has been received, Customer Service will promptly communicate to the customer the instructions on how to return the goods, assigning a unique RMA (Return Merchandise Authorization) code for the return of the goods, which must reach the Owner within 10 days of authorization. The goods must be returned intact, unused, complete with all their parts and in the original packaging (envelopes and boxes), in compliance with the conditions expressed in the following points.
The right of withdrawal is in any case subject to the following conditions:
the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product;
the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment); to limit damage to the original packaging, we recommend, when possible, to insert it in a second box; in all cases, the affixing of labels or adhesive tape directly on the original packaging should be avoided